Onboarding Specialist

Summary

Join Prometheum, a fintech company founded in 2017, as an Onboarding Specialist! This full-time, W2 position in New York City offers a competitive salary ($85,000-$115,000) and excellent benefits. You will be responsible for guiding customers through the onboarding process, approving accounts, and ensuring compliance. The role requires a Bachelor's degree or equivalent experience, 3+ years of onboarding experience, and specific financial industry knowledge. Series SIE or 63 & Series 7 licenses are required, with Series 99 or 24 preferred. You'll develop client relationships, investigate issues, and contribute to process improvements within a fast-paced environment.

Requirements

• Bachelor's degree or equivalent experience in a related field
• 3 years + of onboarding experience
• Extreme attention to detail and accuracy required
• Extensive client relationship support experience
• Thorough knowledge of brokerage/financial services industry, market mechanics, trading operations, audit, compliance, and general regulatory developments
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Excellent verbal and written communication skills with both technical and non-technical stakeholders
• Self-motivation and prioritization skills to meet business deadlines
• SIE or 63 & Series 7 required

Responsibilities

• Understand and be able to relay to customers the onboarding process, aid customers in onboarding
• Approve accounts
• Responsible for signoff on account opening (after Compliance completes KYC/AML/DD review)
• Determine whether the customer meets accredited investor, qualified purchaser or QIB status
• Aid in account closings
• Investigate and resolve issues
• General support of all traded products
• Assisting with projects the team is working on
• Focuses on continuous process improvement
• Develop client relationships and provide first class service across the onboarding life cycle
• Tap into your investigative skills to find answers to client queries and solutions for client issues that arise
• Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort
• Help influence client behavior to achieve superior operational and client service outcomes
• Effectively communicate with various stakeholders to ensure timely resolutions to any issues reported
• Participate and contribute to the various strategic initiatives; keep improving and evolving processes and business architecture
• Build an in-depth understanding of all trading structures from both a financial and operational perspective
• Maintain client records
• Share customer feedback across functions
• Escalate red flags, suspicious activity, and trends to the compliance team

Preferred Qualifications

Series 99 or 24 preferred

Benefits

• Competitive salary based on experience
• Excellent benefits including:- Health, Vision & Dental Insurance