Onboarding Specialist

Summary

Join Paystone, a rapidly growing payment processing company, as an Onboarding Specialist! You will manage new customer deployments, upgrades, and requests for our Gift and Loyalty software. This role demands strong communication and project management skills, ensuring seamless client integration and exceptional customer experiences. You will work closely with clients to achieve project goals, track milestones, and manage budgets. The ideal candidate possesses 3+ years of client onboarding experience, preferably in SaaS, and is bilingual in English and French. Paystone offers competitive compensation, equity, flexible time off, career development opportunities, and remote work.

Requirements

• 3+ years of client onboarding experience, with a preference for SaaS industry experience
• Technologically proficient and adept at utilizing modern software solutions
• Bilingual in English and French, with excellent written and verbal communication skills in both languages
• Strong leadership, communication, and problem-solving abilities

Responsibilities

• Manage new customer deployment projects, upgrades, and ongoing requests for Paystone's Gift and Loyalty software product
• Establish project goals, deliverables, required resources, timelines, and budgets
• Complete project work breakdown structures and estimates, ensuring clear execution plans
• Resolve issues and proactively solve problems through the course of the project lifecycle
• Effectively manage changes to project scope, timelines, and budgets
• Track and report on project milestones, deliverables, and budgets to ensure successful project completion

Preferred Qualifications

• Project management experience is an asset
• Experience working with point-of-sale systems or MarTech in a retail or restaurant-related field is an asset

Benefits

• Compensation tied to market data
• We reward for contribution
• Everyone gets equity
• Flexible Time-off
• We’re committed to career development
• Work from home