Engagement Onboarding Specialist

Summary

Join Wellhub, a corporate wellness platform, as an Engagement Onboarding Specialist in São Paulo, Brazil. You will play a crucial role in ensuring the successful launch and engagement of new clients. As a Project Management Officer (PMO), you will oversee the onboarding process, develop communication plans, and drive employee adoption of the Wellhub platform. This involves collaborating with client HR teams, monitoring KPIs, and ensuring a smooth handover to the Customer Success team. You will create tailored strategies to boost initial employee engagement and excitement. This is a unique opportunity to significantly impact client experience and contribute to Wellhub's growth.

Requirements

• Previous relevant years of proven work experience in project management, client onboarding, HR, or related positions
• Experience in developing and executing communication and engagement plans
• Strong project management skills with the ability to manage multiple projects simultaneously and effectively
• Excellent communication, presentation, and interpersonal skills
• Analytical mindset with the ability to monitor and interpret data
• Proactive and solution-oriented approach
• Ability to thrive in a fast-paced and dynamic environment
• Advanced English
• Focus on results and innovative profile, having a scalable solutions mindset
• Strong relationship and communication skills, also the ability to adapt to a changing environment
• Have a burning desire to be part of a winning team where you can truly make a difference

Responsibilities

• Act as a Project Management Officer (PMO) for new clients during the 60-day onboarding period
• Oversee and validate that all pre-launch requirements and dependencies are met, ensuring a smooth implementation process
• Develop and execute a comprehensive communication and engagement plan to maximize employee adoption of Wellhub within the client company, customized and in a scalable manner
• Create tailored and scalable strategies to drive initial employee engagement and excitement around the Wellhub benefit, and develop strategies to increase the reachable market through HR communication channels according to client profile
• Establish a plan for addressing and mitigating potential challenges or low engagement during the initial launch phase
• Collaborate closely with the client's HR and internal communication teams to align on launch activities and messaging, on a close and indirect manner
• Monitor key performance indicators (KPIs) during the onboarding period to track progress and identify areas for improvement
• Ensure a seamless handover to the client's dedicated Customer Success team after the 60-day onboarding period
• Understand and map HR’s Wellness strategies to complement Onboarding communication plan
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

Prior experience in project management experience in executing communication and engagement plans, client onboarding and advanced English are mandatory requirements

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day