Technical Onboarding Specialist

Summary

Join PostHog and help increase the number of successful products globally! This fully remote role, focusing on customer onboarding, is crucial for customer retention and product adoption. You will perform health checks on paying customers, ensure they see value from their subscription, present adoption pathways, and identify automation opportunities. The ideal candidate possesses strong technical expertise and customer relationship skills, advising on PostHog's technical products and configuration best practices. This new role, introduced in 2025, offers a unique blend of technical and customer-facing responsibilities, allowing you to shape a key part of the sales team. You'll work with highly technical customers, helping them maximize PostHog's value and potentially reduce their spending.

Requirements

• You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse
• You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations
• For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack
• Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively
• Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too
• You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before
• Experience onboarding customers to a technical product and helping them use it in a meaningful way

Responsibilities

• Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage
• Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start
• Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using
• Finding and implementing opportunities for automation in this role
• Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus

Preferred Qualifications

• Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
• You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog
• Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)
• Private medical insurance , including dental and vision (US and UK only)
• Pension/ 401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• $200/month budget towards co-working or café working and $300/month for team socials
• $100/month budget to provide support to open-source projects
• We'll be your first investor
• Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren