Onboarding Specialist

Summary

Join Steer's Customer Success team as a dynamic Onboarding Specialist, playing a key role in the success of our automotive software solutions. This 100% remote position offers tremendous growth potential and the chance to make a lasting impact. You will help customers onboard and use Steer software, track customer issues, partner with other departments for successful launches, build onboarding processes, proactively mitigate cancellations, cultivate customer relationships, and provide product feedback. The role requires 1+ years of onboarding experience, CRM tool experience (HubSpot, Salesforce), strong customer relationship skills, and problem-solving abilities. Steer offers a competitive salary, 100% employer-paid medical insurance, flexible PTO, generous parental leave, and other benefits.

Requirements

• 1+ years of experience in onboarding where you owned a time target
• Experienced using HubSpot, Salesforce or a similar CRM tool
• Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
• Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish
• Ability to learn new software applications quickly
• Ability to adapt quickly in a fast-paced, startup environment

Responsibilities

• Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers
• Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly
• This role will partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship
• Assist in building processes and assets that enable steer to scale the Customer Success organization
• Proactively identify and mitigate cancellations, seeking assistance internally as needed
• Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers
• Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption

Preferred Qualifications

• Experience working in the automotive technology industry
• Experience working at a CRM or SaaS company
• Experience working at a growing startup

Benefits

• 100% remote
• 100% employer-paid medical insurance
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA
• 401k
• Learning Stipend
• WFH Equipment
• A collaborative, transparent and innovative work culture
• Opportunities for career growth and development