Onboarding Website Analyst

Summary

Join our team as an Onboarding Website Analyst and contribute to seamless client onboarding experiences. You will design, test, and refine website templates and front-end solutions, focusing on user experience and functionality. This role requires collaboration with onboarding specialists and clients, utilizing your technical proficiency and design expertise. You will conduct thorough QA testing, troubleshoot issues, and provide feedback based on user behavior and client needs. The ideal candidate possesses strong problem-solving skills and thrives in a fast-paced environment. This position offers opportunities for growth and innovation within a supportive team.

Requirements

• Bachelor’s Degree in fields related to Graphic Design, Visual Communication, Computer Science, or similar technical disciplines
• 1-3 years of experience in client services, web-design, QA, or front-end web development/implementation, preferably in SaaS or real estate technology environments
• Proficiency in front-end technologies (HTML, CSS, JavaScript)
• Familiarity with CMS platforms and website builders
• Basic knowledge of SEO and accessibility standards
• Experience with design tools like Figma or Adobe Creative Suite
• Strong understanding of UX principles and responsive design
• Exceptional analytical and problem-solving skills
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• Meticulous attention to detail, time management, and multitasking abilities
• Experience refining pre-existing code and configurations to meet customer needs

Responsibilities

• Collaborate with onboarding specialists and clients to understand requirements and translate them into website templates and designs
• Design and implement website templates using front-end coding languages (e.g., HTML, CSS, JavaScript)
• Conduct thorough QA testing of website templates to ensure compatibility, responsiveness, and compliance with company standards
• Identify and troubleshoot issues related to website functionality, usability, and design
• Provide feedback and improvements for templates based on user behavior and client needs
• Work closely with the product and support teams to align template designs with platform capabilities and updates
• Document processes, test cases, and best practices for template creation and testing
• Stay updated on trends in web design, UX, and QA methodologies, as well as real estate technologies
• Consult clients on best practices and configurations within Lone Wolf software
• Manage multiple projects and priorities effectively in a deadline-driven environment

Preferred Qualifications

Prior experience with agency systems, SaaS or related software/applications

Benefits

• Opportunities for growth
• Innovation
• The chance to contribute meaningfully to our customers’ success in a dynamic and supportive environment