Oncology Client Services Lead

Summary

Join us in advancing safer, consistent, quality healthcare for all as a Clinical Services Lead. This role ensures partner satisfaction through on-going communication and management of partner projects.

Requirements

• Must be the proud recipient of a ODS Certification
• 3+ years direct data abstraction experience in the Cancer Registry
• 1+ years providing coaching and guidance to teams
• Exposure to patient medical record systems (EMRs) and clinical databases
• Intermediate proficiency with MS Office (Microsoft Excel)

Responsibilities

• Monitor team productivity for abstracting, case finding, and follow-up to meet team targets
• Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager
• Understand partner expectations and maintain high partner satisfaction through regular communication
• Take ownership of partner deliverables, including accurate and timely submissions and case completion
• Monitor compliance for CoC accreditation
• Champion QC technology for internal workflow improvement
• Act as the primary owner for new implementations and projects
• Perform other quality-related tasks as assigned
• Handle less than 5% abstraction tasks, as needed

Benefits

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Paid professional development hours and other supportive resources