Q-Centrix is hiring a
Oncology Client Services Lead in Worldwide

Summary

The job is for a Clinical Services Lead at Q-Centrix, a healthcare information solutions provider. The role involves managing partner projects, ensuring partner satisfaction, and meeting deliverables. The candidate should have strong analytical skills, attention to detail, technical savvy, and good communication skills.

Requirements

• Must be the proud recipient of a CTR (CDS-C) Certification
• 3+ years direct data abstraction experience in the Cancer Registry
• 1+ years providing coaching and guidance to teams
• Exposure to patient medical record systems (EMRs) and clinical databases
• Intermediate proficiency with MS Office (Microsoft Excel)

Responsibilities

• Monitor team productivity for abstracting, case finding, and follow-up to meet team targets
• Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager
• Understand partner expectations and maintain high partner satisfaction through regular communication
• Take ownership of partner deliverables, including accurate and timely submissions and case completion
• Monitor compliance for CoC accreditation
• Champion QC technology for internal workflow improvement
• Act as the primary owner for new implementations and projects
• Perform other quality-related tasks as assigned
• Handle less than 5% abstraction tasks, as needed

Preferred Qualifications

Strong desire to learn new systems and technology

Benefits

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Paid professional development hours and other supportive resources