Summary
Join us in advancing safer, consistent, quality healthcare for all as a Clinical Services Lead. This role ensures partner satisfaction through on-going communication and management of partner projects.
Requirements
- Must be the proud recipient of a ODS Certification
- 3+ years direct data abstraction experience in the Cancer Registry
- 1+ years providing coaching and guidance to teams
- Exposure to patient medical record systems (EMRs) and clinical databases
- Intermediate proficiency with MS Office (Microsoft Excel)
Responsibilities
- Monitor team productivity for abstracting, case finding, and follow-up to meet team targets
- Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager
- Understand partner expectations and maintain high partner satisfaction through regular communication
- Take ownership of partner deliverables, including accurate and timely submissions and case completion
- Monitor compliance for CoC accreditation
- Champion QC technology for internal workflow improvement
- Act as the primary owner for new implementations and projects
- Perform other quality-related tasks as assigned
- Handle less than 5% abstraction tasks, as needed
Benefits
- A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering
- Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
- 401(k) retirement plan with a company match
- Paid professional development hours and other supportive resources