Oncology Nurse Navigator

Summary

Join Thyme Care as an Oncology Nurse Navigator and become a vital clinical resource for cancer patients. You will provide triage, support, and education via phone, email, and video communication. Conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Actively engage with members, address clinical issues, and manage escalations. The position requires a flexible schedule, including occasional Saturday coverage. Within three months, you will familiarize yourself with Thyme Care systems and establish trusting relationships with members. You will support members throughout their oncology journey, coordinating care and providing clinical support.

Requirements

• Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission
• Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs
• Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation
• Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues
• Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments
• A Bachelor of Science Degree in Nursing and a compact unrestricted registered nurse (RN) license are required
• Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire
• Additionally, you have at least 5 years of nursing experience, including 3 years in solid tumor oncology nursing

Responsibilities

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards
• Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed
• Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals
• Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team
• Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access
• Be available for urgent clinical escalations and provide clinical consult support as required
• Performs other projects and duties as assigned and as related to department business needs and objectives

Preferred Qualifications

Compact + single state licensure in New York and/or Illinois licensure is preferred

Benefits

• We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life
• To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate