Remote Online Digital Account Manager

Summary

Practice Builders is hiring Digital Account Managers for their new office in Spartanburg, SC. The Digital Account Manager will manage clients' web-centric development projects, communicate with clients, cross-sell Practice Builders' solutions, conduct client web trainings, and document all client activity in Salesforce and Jira.

Requirements

• 1-5 years of experience in online project management and/or account management
• Web development, Social Media or SEO knowledge or experience is a major plus
• Exceptional client communication skills
• Exceptional computer literacy skills and knowledge
• Excellent written and verbal skills
• Strong organizational and time management skills
• Great record-keeping abilities

Responsibilities

• Act as the primary contact for own client communications, including gathering information and advocating between the client and production teams
• Effectively discuss and cross-sell Practice Builders' solutions by answering inquiries, ascertaining client’s needs and informing clients of new services and products
• Communicate regularly with clients: accurately track and record customer communications
• Conduct client web trainings
• Document all client activity in Salesforce
• Push projects through Jira

Preferred Qualifications

• Salesforce.com familiarity is a plus
• Jira familiarity is a plus

Benefits

This is a position that can be in office or remote