Senior Partner Account Manager

Summary

Join Uberall as a Partner Account Manager (PAM) and build, nurture, and expand strategic relationships with Uberall Partners. You will be responsible for ensuring partner success in leveraging location marketing solutions and maximizing mutual growth. This role requires strategic relationship management, industry acumen, and a proactive approach to driving partner performance and satisfaction. You will guide new partners through onboarding, provide ongoing training and enablement, and monitor key performance indicators. The PAM will identify opportunities for expanding partnerships, collaborate on joint business planning, and act as a central point for partner inquiries. You will also collaborate with internal teams and contribute to internal reporting and forecasting efforts. This position offers a chance to work with a diverse team and contribute to a growing company.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of progressive experience in Partner Account Management, Channel Management, or Account Management, ideally within the SaaS, digital marketing, or location marketing industry
• Demonstrated ability to build, nurture, and grow strong, long-term business relationships
• Solid understanding of digital presence, local SEO, online reputation management, and related location marketing technologies
• Proficiency with CRM software (e.g., Salesforce) and Partner Relationship Management (PRM) tools

Responsibilities

• Cultivate and maintain strong, long-term relationships with a portfolio of assigned partners, serving as their trusted advisor and primary point of contact
• Develop a deep understanding of each partner's business model, objectives, and their clients' needs within the location marketing and digital presence landscape
• Guide new partners through a comprehensive onboarding process together with our Implementation team, ensuring they are fully equipped to effectively utilize and sell our platform and solutions
• Provide ongoing training and enablement, consultancy on GTM strategies, focusing on best practices in digital presence management, local SEO, and product utilization to enhance partner capabilities
• Proactively monitor and analyze key performance indicators for each partner, identifying areas for growth, efficiency, and improvement
• Lead regular strategic business reviews to assess progress against joint objectives, share insights, and collaboratively develop action plans for sustained success
• Identify and pursue opportunities for expanding our partnership's impact and success, including new service offerings, market segments, or deeper solution adoption
• Collaborate with partners on joint business planning and execution to drive increased pipeline, revenue growth, and market penetration
• Act as a central point for partner inquiries, challenges, and escalations, ensuring timely and effective resolution by coordinating with internal teams
• Serve as the voice of the partner internally, advocating for their needs and providing valuable feedback to product, engineering, and marketing departments
• Drive internal alignment and foster seamless collaboration with product, solutions, marketing, and support teams to address partner needs and achieve shared outcomes
• Contribute insights from the partner ecosystem to inform and influence internal product roadmaps, marketing strategies, and service enhancements
• Maintain accurate and up-to-date records of all partner interactions, activities, and performance within CRM and other relevant systems
• Contribute to internal reporting and forecasting efforts, providing clear insights into partner health, engagement, and growth trajectories

Benefits

• A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people
• A truly human culture We’re famous for our culture
• Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona
• We also offer co-working access in Montreal, Paris, London, LA and San Diego
• Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call
• If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way
• We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions - YES and YES
• With the team, cross-functions, regional, you name it - we love bringing people together
• Uberallers share a LOT of hobbies
• Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one
• Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything
• We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey
• We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams
• We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know