Acacia Center for Justice is hiring a
Operations Analyst

Summary

Join our team as an Operations Analyst and contribute to the success of Acacia Center for Justice's EOIR Representation Programs and CHIRP. As a key member of our team, you will perform subcontractor administration, onboard staff, ensure quality control of program databases, provide administrative support, and carry out special projects.

Requirements

• Relevant administrative work experience focused on client relations or customer service
• Strong proficiency in Excel or other spreadsheet software, including an ability to sort, filter, and write formulas
• Proven experience in detail-oriented tasks such as data error checking and correction
• A demonstrated interest in or knowledge of immigration and/or children’s rights issues
• Ability to work on multiple projects effectively and efficiently, both independently and collaboratively with a team
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills and the ability to prioritize, multitask, and work under deadlines

Responsibilities

• Perform subcontractor administration for REDA systems and processes
• Onboard subcontractor and program staff to data systems, including managing access, providing training, and distributing policy and guidance documentation
• Offboard subcontractor and program staff to PRLS data systems, including revoking access and coordinating with program analysts on other offboarding tasks
• Provide regular training and troubleshooting for subcontractor data management staff
• Ensure documentation and internal trackers are up to date
• Support subcontract navigation of data entry systems to ensure accurate and timely data entry
• Ensure quality control of program databases
• Run pre-built queries and reports in an analytical database to prepare datasets for verification
• Liaise with subcontractor data staff and Acacia program management staff for quality assurance of data collection systems and their contents
• Conduct iterative verification of subcontractor-inputted data between subcontractor communications and database queries
• Work closely with REDA and programmatic staff to diagnose and handle outlier cases and errors in data entry
• Provide Administrative Support to REDA Staff
• Assist in developing training, guidance, and policy for data collection, analysis, and reporting
• Assist in the preparation and review of regular and long-term report deliverables to government stakeholders
• Carry out special projects in support of the program’s research, evaluation, and analytics agenda under the supervision of senior REDA staff
• Conduct background research in support of long-term REDA projects
• Expand on querying and other analytics skillsets to support components of large-scale REDA projects
• Support Data Systems and Analytics work across legal service programs and federal contracts at the Operation Analyst level, where necessary

Preferred Qualifications

• Proficiency in software commonly used by the team including Amazon Web Services (AWS), ClickUp, Qualtrics, Slack, Microsoft 365, Zoom, Github, and ServiceNow
• Emerging interest in the use of data for public service and/or social justice
• Familiarity with SQL, R, and/or another coding language is a plus

Benefits

• Medical/Dental/Vision- Some plans at $0 cost to the employee
• Employee Assistance Program
• 20 days per year of vacation time
• 12 days per year of sick time
• 5 personal days
• 4 organization-wide Wellness Days
• 11 observed holidays, including the last week of December
• $2000 Professional Development Stipend
• Home office set-up stipend
• Internet Stipend
• 401k with 5% employer contribution, no employee participation required
• Student loan repayment assistance
• Gym Reimbursement