Operations Analyst

Summary

Join Bloomreach, a company revolutionizing customer engagement through AI-powered personalization, as an Operations Analyst. You will play a crucial role in optimizing business performance by collecting and analyzing data across various functions. This high-impact position involves supporting the Customer Success team, delivering insights to senior leadership, and ensuring timely and accurate reporting on business initiatives. You will also lead cross-functional program teams, act as a trusted advisor to internal stakeholders, and participate in special projects. This role requires strong analytical skills, experience with data analysis and customer insights, and proficiency in Microsoft Excel, Google Sheets, Google Slides, and Salesforce CRM software.

Requirements

• 2+ years of experience in data analysis, customer insights, customer success, operations, etc
• Strong knowledge of Microsoft Excel, Google Sheets, Google Slides & Salesforce CRM software
• Strong time management and organizational skills
• Strong presentation, written and verbal communication skills
• Strong time management - proven track record working on multiple workstreams, while demonstrating the ability to multitask and prioritize effectively
• BA/BS degree

Responsibilities

• Execute on data analysis, often across various and complex data sources, to support Bloomreach’s Customer Success team
• Support Customer Success Operations Managers deliver on the Customer Success Platform roadmap
• Support Customer Success Operations team on execution and delivery of insights to senior leadership
• Maintain ongoing customer reporting and delivery to cross-functional business partners
• Lead and coordinate cross-functional program teams, ensuring execution of Customer Success Operations projects
• Act as trusted advisor to internal stakeholders by surfacing unforeseen risks and prioritizing key opportunities to drive Bloomreach towards best in class net retention rate
• Participate in special projects and perform other duties as assigned

Preferred Qualifications

• Solid experience with B2B SaaS and business fundamentals is a plus
• Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
• Ability to thrive in a fast-paced technology-driven company and skilled at applying structure to an unstructured environment
• Ideally has experience in the eCommerce space, including site merchandising, marketing, analytics

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*