Operations Analyst

Summary

Join a growing family-owned company as an Operations Analyst and contribute to a dynamic work environment focused on continuous improvement and operational efficiency. Maintain optimal inventory levels by placing accurate orders and ensuring stores are well-stocked. Communicate effectively with on-the-ground teams to coordinate daily operations. Troubleshoot operational issues, accurately track team hours and activities, and hold team members accountable for their performance. This role involves coordinating between the back office and merchandising team, utilizing various communication tools, and updating standard operating procedures. The position is a full-time, permanent work-from-home opportunity.

Requirements

• Bachelor’s degree or higher
• Minimum of 3 years of relevant experience
• Exceptional attention to detail and strong organizational skills
• Excellent written and spoken English communication skills
• Self-motivated and able to work independently
• At least 50 Mbps internet speed required
• Must have a designated home office space

Responsibilities

• Ensure the stores have the right amount of inventory in stock by placing the right orders
• Communicate effectively with on-the-ground teams by both phone and text to coordinate activities and facilitate operations
• Troubleshoot problems as they arise in operational processes
• Ensure accurate tracking of team hours and activities
• Hold team accountable for their responsibilities and performance
• Contribute to the overall mission of improving the company and enhancing operational smoothness
• Check camera systems to ensure they are operational
• Place orders for new inventory
• Serve as a coordinator between the back office and merchandising team in the field
• Join team stand-up meetings
• Use Slack for communication within the operations team
• Utilize SOP software to quickly create or update standard operating procedures

Preferred Qualifications

Proficient in mathematics is advantageous

Benefits

• 4 day weekday work and 1 day weekend work (ST 8:00 AM - 6:00 PM or 10:00 AM - 8:00 PM (10-hour working day, which includes 1+ hours of breaks, taken at your convenience
• Work from home