Operations Associate

Summary

Join dLocal's Operations Payins team as an Operations Associate and contribute to the smooth operation and optimization of processes. You will manage data and reporting, support various departments, identify and solve operational issues, and improve overall company efficiency. This role requires experience in payments or fintech, data analytics skills, strong communication, and organizational abilities. dLocal offers a remote-first, flexible work environment with benefits including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses.

Requirements

• Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams worldwide
• Experience in the payment or fintech industry
• Knowledge of data analytics and reporting
• Outstanding presentation, reporting, and communication skills
• Observant profile to determine where the flaws lie (attention to detail)
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously
• Ability to work with tight deadlines
• Advanced/Fluent English

Responsibilities

• Manage data and reporting
• Give the needed support to different departments within the company
• Identify problems: operational issues and potential concerns
• Improve the overall efficiency of the company
• Recommend solutions: based on the research and analysis, make presentations and reports that support the recommended solutions to the identified problems and concerns
• Analyze performance results and promote optimizations in order to get the best conversion rates possible
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (Audit, BackOffice, etc)

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!