Fresh Prints is hiring a
Operations Associate

Summary

The job is for a remote operations team member at Fresh Prints, a New York-based custom apparel startup. The employee will support vendors across the US, help them service orders, manage quality of work, and resolve issues. The role offers growth opportunities and requires 2+ years of experience in Operations, Customer Service, or Vendor Support.

Requirements

• 2+ years of experience with Operations, Customer Service, or Vendor Support
• Excellent verbal and written English skills
• Ability to maintain relationships with vendors and experience in working with US-based vendors/clients
• Clear communication
• Ability to work under pressure
• Multi-task and balance multiple priorities
• Fantastic problem-solving skills
• Great Email writing skills

Responsibilities

• Thorough research and understanding of each print technique to cross-sell and up-sell different offerings to clients based on their requirements
• Answering print-related and logistical questions from all the teams, giving real-time feedback to other teams, and contributing to improving employee performance
• Research new and unfamiliar print techniques and work in onboarding printers with those capabilities
• Acquiring suitable printers tailored to produce niche and trendy products and establishing sustainable supply chains to support the operations of the product
• Communicating with Vendors/Campus Managers/Sales Team to resolve issues
• The unknown - we're always looking to find new ways to improve and also want you to take ownership of projects you think can add value

Preferred Qualifications

Excel proficiency

Benefits

• Competitive annual salary between USD 8,000 - USD 11,000
• Health insurance
• Personal Accident Insurance (India only)
• Mental Health Benefits
• Learning opportunities
• Working in a great culture