Onelink.to is hiring a
Operations Associate

Summary

The job is for a part-time or full-time position in Customer Service and Operations at GoodRec, a rapidly growing sports app company. Responsibilities include game operations, communications, review management, problem solving, and improving the player experience. Requirements are flexible schedule, tech-savviness, adaptability, strong problem-solving skills, interpersonal skills, 0-1 years in commercial roles such as operations, customer service or sales, advanced English level, and a Bachelor’s degree in International Business, Industrial Engineering, Marketing (preferred but not limited to), or similar working levels obtained through relevant job experience. Compensation is USD $500 - $800 / month depending on experience.

Requirements

• Flexible schedule: Comfortable working evenings and weekends on a rotating schedule
• Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence
• Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations
• Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service
• Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships
• Experience/Education: Part-Time or Full Time availability, 30-40h/week depending on availability, 0-1 years in commercial-related roles such as operations, customer service or sales. Advanced English level: strong verbal and written communication and comprehension skills. Education: Studying or graduated from a Bachelor’s degree in International Business, Industrial Engineering, Marketing (preferred but not limited to), or similar working levels obtained through relevant job experience

Responsibilities

• Game Operations: Booking game times with facilities, scheduling payments, adding games to the app, and making sure every game has the right format and information advertised
• Communications: Building relationships with facilities and ensuring excellent client support
• Review Management: Analyze game revenue and profit and make strategic decisions in the team on where to expand games
• Problem Solving: Investigate and identify potential issues that come up at the games, and communicate effectively with the facility
• Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability

Benefits

Compensation: USD $500 - $800 / month depending on experience