Operations Associate

Summary

Join Oppizi's US/CAN Ops Team as an Operations Associate! This is a remote, full-time contract position offering a $1250 USD monthly salary plus a yearly bonus. You will lead and support operational cities, manage campaigns and data, coordinate logistics, and work closely with clients and management. The ideal candidate has 4+ years of experience in operations or management, advanced English proficiency, and strong skills in Excel and project management tools. This role involves people management, recruiting, and contributing to technology development. Benefits include health insurance and opportunities for rapid growth within a fast-growing startup.

Requirements

• 4 to 5 years of experience in operations, management, or multi-city coordination, ensuring seamless execution of logistics, processes, and daily business functions
• Advanced English proficiency – capable of communicating effectively with cross-functional teams, vendors, and stakeholders in international settings
• 3+ years of experience in people management, overseeing teams, coordinating schedules, and maintaining high levels of productivity and accountability
• Proficient in Excel and project management tools (e.g., Asana, Trello, Monday.com, or similar) – skilled in data tracking, reporting, and optimizing workflows to enhance team performance

Responsibilities

• Lead, motivate, and support our operational cities in the US within a time-sensitive and demanding environment
• Provide ongoing coaching, mentoring, and support to team members and trainees
• Liaise and coordinate campaigns
• Prepare and present client reports, campaign optimization, and KPIs
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Organize logistics between the cities
• Work closely with legal departments to ensure activities remain compliant
• Report directly to the General Manager and work closely with high-level management to determine values and mission, budget reviews, client reports, and cost plans
• Meet regularly with clients, provide them with reports, campaign summaries, and more
• Ensure operational activities remain on time and within a defined budget
• Prepare and control inventory
• Manage and plan customer support along with the customer success department
• Recruit resources, conduct interviews, and oversee high-level HR duties
• Support and assist technology development

Preferred Qualifications

• Highly proactive and enthusiastic, with a hands-on approach to problem-solving, process improvement, and operational efficiency
• Cold calling experience, with strong communication skills to support outreach, and stakeholder engagement

Benefits

• $1250 USD + yearly bonus
• Health insurance (up to $150)
• Possibility to grow quickly in the company for high performers
• Fast-growing startup
• Entrepreneurial environment