Operations Associate

Summary

Join Tetra, a leader in clean energy solutions, as an Operations Associate and become a keystone of our business, owning the majority of the customer experience. This role blends operations, customer service, and contractor relations, requiring strong problem-solving skills. Based across 8 states and working remotely, you will manage a portfolio of customers, ensuring smooth operational flow. You will collaborate with the team to identify and implement process improvements, consistently demonstrating good judgment and accountability. This position offers a competitive salary ($60,000 - $65,000) and eligibility for company equity.

Requirements

• Possess excellent execution skills
• Have strong project management and time management skills
• Possess strong communication skills
• Have a customer service mentality
• Employ a team-centric approach
• Have an ability to quickly learn about the products we sell and a desire to make us better at solving the challenges we run into

Responsibilities

• Take full ownership of the experience after homeowners have chosen Tetra for their home energy upgrade and once they’ve completed our post-sale document collection and financing process
• Conduct a virtual walkthrough of the home, or coordinate an in-person one with a contractor
• Communicate any required changes to the customer and update documentation
• Order equipment and materials for the install, and coordinate deliveries
• Schedule the install with a qualified HVAC contractor in our network and any additional contractors needed to complete the work
• Serve as a primary point of contact for both customers and contractors prior to and during the install, organizing logistics and troubleshooting problems as they arise
• Be a resource after the install if issues arise, and for when we begin to sell additional products and services to homeowners
• Manage a portfolio of customers at various stages of the above process, strategically prioritizing and shifting focus as needed to keep our operational pipeline running smoothly
• Work as part of an Operations team to identify problems and inefficiencies in our process, ideate solutions, and implement them
• Consistently demonstrate good judgment and accountability by making thoughtful decisions when the path is not clear and communicating effectively with your manager
• Own individual goals around revenue realization, customer satisfaction, average time to install, and gross margin
• Help cover for fellow Operations Associates and onboard new ones as needed
• Help our Product and Engineering teams understand the inefficiencies in your work, as well as the pain points our customers experience, to assist in building technology to solve these problems

Preferred Qualifications

Understanding of the nuances of installing HVAC systems in homes

Benefits

• Compensation: $60,000 - $65,000
• Eligible for company equity
• Remote work