Operations Delivery Manager

Summary

Join BVNK, a modern payment infrastructure provider, as an Operations expert reporting to the VP of Operations. You will leverage your treasury management and digital asset expertise to ensure system excellence and thorough testing of new product offerings. Key responsibilities include creating operational requirements, test plans, and go-live checklists, while collaborating with Product and Tech teams. This role demands 2+ years in a regulated payment business, strong financial acumen, change management skills, and exceptional leadership and communication abilities. BVNK offers a competitive salary, employee stock options, flexible working hours and remote work, flexible holidays, travel opportunities, and a growth-oriented culture.

Requirements

• 2+ years of experience working in a regulated payment business is essential
• Strong financial acumen, commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems
• Change management skills - experience with/heavily involved with high-level process change
• Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills
• Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting
• Ability to multitask multiple initiatives and own workload on both short and long-term initiatives

Responsibilities

• Serve as and maintain expert-level SME knowledge on treasury management and digital assets, ensuring compliance with regulatory requirements and implementing best practices to secure digital and fiat assets while optimising treasury and financial processes
• Support Project requirement specifications
• Support Production environment testing for happy and unhappy path scenarios
• Create and own Operational requirements and impact assessments
• Create and own Test plans, execution of production testing, and clear documentation of results
• Create and own Go live checklists and sign off
• Create and own Pilot and roll-out plan timelines
• Create and own Continuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product
• Work closely with Product and Tech Teams to schedule testing to ensure efficient feedback loops on any issues discovered - support operationally on potential solutions
• Work closely with Operations to ensure projects go live seamlessly - creating handover documentation/guides and running demos
• Identify and raise any blockers, risks, or issues on new projects - assisting with troubleshooting and resolution alongside Product and Tech to VP Operations
• Continuously grow knowledge around how operations works and how new projects are managed, built, and delivered cross-functionally. Run operational retrospectives after go live to improve efficiencies and share learnings
• Be aware of potential compromises between speed and quality
• Manage communications between relevant teams to ensure the correct people have the information they need to remain collaborative and thus maintain healthy team dynamics

Benefits

• A fair and competitive salary at every stage of your career
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with remote working at its heart
• A flexible approach to holidays
• Opportunities to travel to our offices around the world
• A culture built on passionate growth-minded people