Operations Delivery Manager

Summary

Join BVNK, a modern payment infrastructure provider, as an operational expert in treasury management and digital assets. Reporting to the VP of Operations, you will ensure system excellence, test new product offerings, and optimize treasury and financial processes. Key responsibilities include creating operational requirements, test plans, and go-live checklists. You will collaborate with product and tech teams, manage communications, and identify potential risks. This role requires 2+ years of experience in a regulated payment business, strong financial acumen, and exceptional leadership and communication skills. BVNK offers a competitive salary, employee stock options, flexible working hours, flexible holidays, travel opportunities, and a growth-minded culture.

Requirements

• 2+ years of experience working in a regulated payment business is essential
• Strong financial acumen, commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems
• Change management skills - experience with/heavily involved with high-level process change
• Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills
• Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting
• Ability to multitask multiple initiatives and own workload on both short and long-term initiatives

Responsibilities

• Serve as and maintain expert-level SME knowledge on treasury management and digital assets, ensuring compliance with regulatory requirements and implementing best practices to secure digital and fiat assets while optimising treasury and financial processes
• Support:Project requirement specificationsProduction environment testing for happy and unhappy path scenarios
• Create and own:Operational requirements and impact assessmentsTest plans, execution of production testing, and clear documentation of resultsGo live checklists and sign offPilot and roll-out plan timelinesContinuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product
• Work closely with:Product and Tech Teams to schedule testing to ensure efficient feedback loops on any issues discovered - support operationally on potential solutionsOperations to ensure projects go live seamlessly - creating handover documentation/guides and running demos
• Identify and raise any blockers, risks, or issues on new projects - assisting with troubleshooting and resolution alongside Product and Tech to VP Operations
• Continuously grow knowledge around how operations works and how new projects are managed, built, and delivered cross-functionally. Run operational retrospectives after go live to improve efficiencies and share learnings
• Be aware of potential compromises between speed and quality
• Manage communications between relevant teams to ensure the correct people have the information they need to remain collaborative and thus maintain healthy team dynamics

Benefits

• A fair and competitive salary at every stage of your career
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with remote working at its heart
• A flexible approach to holidays
• Opportunities to travel to our offices around the world