Operations Developer Analyst

Summary

Join Intradiem, a technology company dedicated to revolutionizing customer service through automation. As a Data Engineer, you will play a crucial role in developing custom reporting solutions and data workflows using various BI tools. You will work closely with senior team members to implement SQL queries, stored procedures, and schema designs for user data management and reporting. Additionally, you will assist in automating data processes using ETL technologies, ensuring smooth data transfers and transformations across multiple systems. You will collaborate with cross-functional teams to understand business requirements, troubleshoot data issues, and enhance processes. This role also involves engaging in basic RESTful API integrations and testing, contributing to documentation, and receiving mentorship to grow into more advanced areas like Java microservices and performance tuning. Intradiem offers a people-first culture, transparent leadership, and unfettered growth opportunities.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, MIS, CIS, or a related field (or equivalent experience)
• Recent graduates, interns, or self-taught learners with solid foundational skills are welcome
• Familiarity with relational databases (e.g., SQL Server, MariaDB)
• Willingness to explore tools such as SSIS, Birst, Dremio, Superset, and to master ETL/ELT processes over time
• Ability to analyze issues, think logically, and collaborate with peers or mentors to arrive at solutions
• Able to work effectively with both technical and non-technical teams, ask questions proactively, and share ideas
• Familiarity with file transfer and encryption (FTP, PGP)
• Strong written and verbal communication skills to work with business and technical teams, gather requirements, and address issues in a timely manner

Responsibilities

• Learn and support the development of custom reporting solutions and data workflows using Birst, Dremio, Superset, and other BI tools
• Work with senior team members to implement SQL/MariaDB queries, stored procedures, and schema designs for user data management, reporting, and basic integrations
• Assist in automating data processes using tools like SSIS (or similar ETL technologies); help maintain smooth data transfers and transformations across multiple systems
• Collaborate with cross-functional teams to understand business requirements, troubleshoot data issues, and enhance processes
• Engage in basic RESTful API integrations and testing (e.g., using Postman), with guidance from experienced engineers
• Contribute to documentation, learning best practices for system architecture, data handling, and secure file transfers (e.g., FTP, PGP)
• Receive mentorship and training to grow into more advanced areas such as Java microservices, performance tuning, and enterprise-grade integrations
• Adhere to Intradiem’s and customers’ change management processes while following company policies and procedures
• Perform all other duties as assigned, contributing to a positive, team-oriented culture

Preferred Qualifications

• Exposure to scripting or coding in any language, along with an interest in working with RESTful APIs; comfort using tools like Postman is a plus
• Interest or experience in Java microservices for backend development and system automation
• Experience with contact center environments, SaaS-based solutions, or cloud platforms is a plus, but not required

Benefits

• Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities
• We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work