Remote Operations Enablement Manager

Summary

Join Wrapbook, a smart platform that makes production payroll and accounting easier, faster, and more secure. We're hiring an Operations Enablement Manager to support our Payroll and Tax Operations teams.

Requirements

• Excellent verbal and written communication skills
• Excellent organizational skills including time management, goal setting, and attention to detail
• Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also means we don't have all the answers yet!
• Eagerness to learn and grow

Responsibilities

• Partner with the Union Payroll, Payroll Operations and Tax Ops team to deeply understand their day-to-day workflows including how they use the system, their workarounds and pain points
• Create and maintain internal process documentation for Wrapbook’s Payroll and Tax Operations teams
• Drive adoption and continual optimization of processes to support SLA adherence and scalability
• Partner with Product Marketing and other Enablement team members to ensure service and operational readiness for product launches, including writing/revising SOPs, conducting internal training, etc
• Lead key initiatives that support operational excellence (ex. standardizing and organizing Standard Operating Procedures, and working with Client Operations leadership to increase employee engagement)
• Partner with the team leaders to drive the functional onboarding for new team members for these three groups so these new team members know how to do their day-to-day job
• Provide feedback to the product team on what system enhancements, new tools and product features would be helpful to improve operations efficiency and accuracy

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service