Health Information Operations Manager

Summary

Join Datavant's highly collaborative, remote-first team as a Health Information Operations Manager, reporting to the VP of Operations. You will lead operations, account management, and team development, driving operational efficiency and client satisfaction. This role requires strategic leadership, operational excellence, and financial oversight, ensuring compliance with HIPAA and other regulations. You will manage a budget exceeding $4M and mentor a team of 30+ members. The position demands extensive healthcare operations experience, strong leadership skills, and proficiency in data management. Datavant offers a competitive salary and a high-growth, high-autonomy culture.

Requirements

• At least 5 years of proven experience in healthcare operations management, with a focus on data-driven decision-making and a deep understanding of Health Information Management (HIM) practices
• A minimum of 5 years of strong leadership skills with the ability to inspire and manage teams effectively, including mentoring hourly staff and supervisors for professional growth
• Demonstrated success in leading teams of 30+ members and frontline supervisors
• Experience in P&L management, overseeing budgets of $4M+, identifying opportunities for cost savings, and revenue generation
• Expertise in ensuring compliance with policies, procedures, and applicable federal and state laws, including HIPAA standards
• Proficiency in managing workflows to guarantee alignment with service contracts
• Coordination experience with site management on complex issues is essential
• Ability to oversee and optimize processes to maintain regulatory adherence while maximizing operational efficiency
• Excellent communication skills, capable of building strong relationships with internal and external stakeholders
• Serve as the primary Account Manager to our customers, ensuring service delivery excellence
• Advanced knowledge of accurate data entry, office equipment, and procedures
• Demonstrated expertise in navigating and utilizing a wide array of data applications and application interfaces
• Proficiency in integrating and managing data across multiple platforms
• Ability to quickly adapt to new software and technologies, ensuring seamless data management and interoperability across diverse systems
• Willingness to travel as needed for multiple purposes, including site visits, operations reviews, and participation in training/development programs
• Ability to conduct thorough operational assessments, implement improvements, and deliver on-site training to enhance team performance and operational efficiency
• Demonstrated adaptability in diverse work environments and commitment to continuous improvement through active engagement in field operations and professional development initiatives

Responsibilities

• Partner with the Vice President of Operations to craft and implement strategies that enhance operational efficiency and align with Datavant’s overarching goals
• Spearhead continuous improvement efforts by implementing process improvements and leveraging technology to streamline operations, ensuring high-quality service delivery
• Oversee the safeguarding of patient records, ensuring compliance with HIPAA standards, internal policies, procedures, and applicable federal and state laws
• Serve as the primary Account Manager for our customers, cultivating strong relationships and ensuring their needs are met
• Own the management of patient health record disclosures, working to delight clients, patients, requesters, and community healthcare providers with the goal to always exceeding expectations
• Mentor hourly staff and the supervisor team to support their professional development, cultivating a high-performing team culture
• Create an environment of accountability and continuous improvement while ensuring adherence to company policies and procedures
• Be responsible for P&L management, overseeing a budget of $4M+, ensuring optimal allocation of resources and adherence to financial targets
• Collaborate closely with various departments to ensure strategic alignment with business objectives and facilitate seamless data integration
• Cultivate communication and cooperation across the organization

Preferred Qualifications

• Prior experience in Release of Information (ROI) management, demonstrating your ability to handle sensitive data securely and efficiently
• Hold RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credentials, showcasing your expertise in health information management
• Possess a Master’s degree in Health Information Management (HIM), Healthcare Administration (MHA), Business Administration, or a related field
• Are certified in Six Sigma, indicating your proficiency in process improvement and quality management methodologies
• Have experience with Provider Care Solutions, enhancing your capability to manage healthcare operations effectively

Benefits

• Remote work, flexible hours
• Professional development opportunities
• Salary range: $76,000-112,000