Operations Executive

Summary

Join Kuoni Tumlare, a destination management company with 100+ years of experience, as an Operations Executive. You will be responsible for creating quotations, following up on offers, managing daily operations, and reporting to the supervisor. Key responsibilities include gathering group information, reviewing itineraries, preparing quotes, pushing service confirmations, managing deadlines and revenue, and communicating with agents and suppliers. The ideal candidate will have 2-3 years of operations experience, at least 1 year in the travel industry, particularly with European group travel, and strong communication skills. Kuoni Tumlare offers an international work environment, a diverse culture, employee engagement activities, and flexible/remote work options.

Requirements

• Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients
• Take ownership of own area of responsibility
• Highly detail orientated, able to keep deadlines and work under pressure
• Team Player, must have good interpersonal and communication skills
• Flexible and Solution driven, adaptable in uncertain conditions
• Data-driven
• Revenue focused and driven to achieve targets
• 2~3 years working experience of operations
• At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus
• Experience of operating destination management would be advantage
• Strong communication and presentation skills in English

Responsibilities

• Gather as much group information as possible (including flight details, group purpose and possible competitions
• Review itinerary as well as requested service
• Make proper quotation from system by following all the information and requests
• Prepare quote sheets as well as sales sheet
• Get selling prices from sales team and then send offer letter to agent
• Push confirmation of services, including hotels and ground services
• Deadline control
• Revenue/budget control
• Regular update of sign up pax
• Communicate with agents, LPICs and HRD people whenever it needs
• Cancel groups when required and follow up cancellation fee if any
• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
• Change services and follow up confirmation by due time
• Finalize groups and send out final document to agents
• Check BIS reports and create invoices
• Trouble shooting while groups are in the trip
• Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Clear, open and effective communication with suppliers and Destination Management Office Operations
• Collaboration with Sales teams
• Price and condition negotiations with clients and suppliers

Benefits

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Dedicated Employee Engagement Activities
• Flexible & Remote Working