Operations Executive

Summary

Join Kuoni Tumlare, a destination management company with 100+ years of experience, as an Operations Executive. You will be responsible for following up on offers, managing daily operations, and reporting to the supervisor. Key responsibilities include regular reporting tasks, daily operational work, and effective communication with internal and external stakeholders. The ideal candidate will be a team player with excellent communication and attention to detail, along with 2-3 years of operations experience and at least 1 year in the travel industry, preferably with experience in European destination group travel operations. Kuoni Tumlare offers a flexible and remote working environment, along with opportunities for learning and growth.

Requirements

• A good team player
• Communicative
• Willing to learn
• Self-motivated
• With excellent attention to detail
• With good communication skills
• With critical thinking
• Able to work independently with minimum supervision
• Able to work in a team and a collaborative environment
• 2~3 years working experience of operations
• At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus
• Experience of operating destination management would be advantage
• Good at Mandarin & English skill for both in writing and speaking

Responsibilities

• Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
• Daily operation works – Ensure all daily operations to be done properly
• Complete assignment and reports to supervisor/operation manager
• GA email check and tour assignment
• Deliver / share importance guidelines / Memo
• Coordinate with Sales manager to align operational capabilities with market demands
• Gather agent feedback and analyze service delivery
• Check BIS report daily
• Conduct regular team meeting to discuss team performance, challenges and updates
• Involvement of New joiner training
• New group bookings, including series and ad hoc
• Push confirmation of services, including hotels and ground services
• Deadline control
• Revenue/budget control
• Regular update of sign up pax
• Communicate with agents, LPICs and HRD people whenever it needs
• Cancel groups when required and follow up cancellation fee if any
• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
• Change services and follow up confirmation by due time
• Finalize groups and send out final document to agents
• Check BIS reports and create invoices
• Trouble shooting while groups are in the trip
• Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
• Clear, open and effective communication with Destination Management Office Operations
• Collaboration with Sales teams
• Price and condition negotiations with clients and Destination Management Office

Benefits

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities
• Flexible & Remote Working