Revenue Operations Executive

Summary

Join Wati, a rapidly growing CPaaS company, as their Revenue Operations Executive. This role demands managing day-to-day revenue operations tasks, ensuring seamless operations while driving strategic initiatives. You will collaborate with Sales, Customer Success, and Marketing teams, optimizing processes, and managing CRM data integrity. The position requires a proactive individual with a growth mindset, comfortable with the demands of a high-growth SaaS environment. Overtime is expected due to working with global teams across multiple time zones. Prior founder or entrepreneurial experience is a plus.

Requirements

• Growth mindset — you’re curious, always learning, and continuously looking for ways to improve both yourself and the processes around you
• 3-5 years of experience in revenue operations, operations, or similar roles, preferably in a SaaS company
• Hands-on experience with a modern GTM tech stack, including HubSpot, Calendly, and Chargebee
• Strong understanding of SaaS metrics and the ability to connect the dots across different teams and processes to drive results
• Excellent time management skills — you know how to prioritize and deliver BAU tasks on time while still taking on strategic initiatives
• Problem-solving skills that go beyond surface-level fixes — you can identify root causes and propose innovative, long-term solutions
• Collaboration and communication skills that foster strong cross-functional teamwork

Responsibilities

• Own BAU Processes: Manage and execute all day-to-day revenue operations tasks, ensuring everything runs smoothly and is delivered in a timely manner
• Drive Team Alignment: Collaborate with Sales, Customer Success, and Marketing teams to ensure alignment on goals, processes, and tools, while keeping everything on track
• Ask the Right Questions: Don’t just execute tasks — challenge the status quo by asking "why" to ensure we’re always moving in the right direction
• Optimize Processes: Identify inefficiencies, streamline workflows, and implement solutions that improve productivity, reduce friction, and enhance the customer experience
• CRM Management: Oversee the integrity and accuracy of data in our CRM, ensuring the system is fully optimized for all teams. Implement new workflows where necessary to support team success
• Strategic Projects: Lead or contribute to cross-functional projects like system integrations, process redesigns, or new tool implementations that directly impact revenue operations
• Train and Enable Teams: Develop and deliver training materials for tools and processes, ensuring teams are equipped to execute their roles effectively and efficiently

Preferred Qualifications

Founder or entrepreneurial experience is a big plus — we value people who know what it’s like to build something from scratch and have a high level of ownership