Operations Lead

Summary

Join Pearl Talent and work as a fully remote Operations Specialist for a wellness company developing advanced functional nutrition solutions. This full-time independent contractor role offers flexibility and a competitive salary based on experience. You will manage vendor relationships, source talent, provide operational and financial support, interact with clients and customers, and assist the leadership team. The position requires 2-3 years of experience in operations, vendor management, or customer support, strong research and analytical skills, and excellent communication. Pearl Talent offers various benefits, including generous PTO, direct mentorship, learning and development opportunities, global networking, and a focus on work-life balance.

Requirements

• 2-3 years of experience in Operations , Vendor Management , or Customer Support
• Strong research and analytical capabilities
• Excellent English communication skills (neutral accent preferred)
• Tech-ready with access to reliable laptop (MacBook or equivalent)
• Strong organizational skills and attention to detail
• Proactive, dependable, and able to manage multiple tasks independently
• Familiarity with Google Workspace and Slack
• Flexibility to work PST or EU hours depending on team needs

Responsibilities

• Talent & Vendor Management (40%)
• Vendor Research & Relationship Building
• Research and evaluate vendors such as production companies, co-packers, labs, and agencies
• Conduct preliminary vendor interviews and assist in partnership coordination
• Sourcing & Screening
• Source qualified clinical and non-clinical candidates via LinkedIn and other platforms
• Conduct preliminary interviews to assess alignment and readiness
• Collaborate with internal teams to advance top candidates
• Operational and Financial Support (30%)
• Expense & Payment Coordination
• Execute wire transfers and process vendor/client payments
• Label and organize expenditures accurately for finance tracking
• Tool & Systems Maintenance
• Keep operational records up to date across platforms
• Support in organizing and maintaining CRM, documentation, and internal databases
• Client and Customer Interaction (10%)
• Inbox and Ticket Management
• Respond to customer or patient emails and tickets
• Maintain a helpful, solutions-oriented communication tone
• Executive & Project Support (20%)
• Leadership Team Assistance
• Provide administrative and research support to leadership
• Help coordinate internal projects, calls, and schedules

Preferred Qualifications

• Experience in sales , finance , or entrepreneurship
• Previous work with automation tools or AI platforms
• Prior experience using: Rippling, QuickBooks Online, Carta, Bex, Figma
• Interest or background in startup environments
• Familiarity with vendor ecosystems in production or CPG
• Prior exposure to CRM tools or customer support platforms

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance