Operations Manager

Summary

Join Codecademy's growing team in India as a Bootcamp Operations Manager! Oversee the smooth execution of our bootcamp programs, ensuring a high-quality learner experience. You will directly manage bootcamps and a team of operations associates. This high-visibility role involves cross-functional collaboration with instructors, product, and marketing teams. Responsibilities include team management, instructor support, live session coordination, community management, and outcome/process management. The ideal candidate possesses extensive experience in program management and a passion for education.

Requirements

• Minimum of 5 years of experience in consumer facing operations, program management, or community management roles – across startups, leading technology firms, or FMCG companies
• Familiarity with online learning platforms (e.g. Zoom), collaboration software, and program management tools
• 2+ years of experience in building/leading ops focused teams
• Strong drive to work in unstructured and fast-paced environments
• Excellent written and verbal communication skills
• Evidence of ‘steep slope’ learning ability and ownership mindset

Responsibilities

• Assist in the recruitment, onboarding, training, and management of operations associates – to efficiently and seamlessly manage bootcamp programs
• Program manage instructor deliverables and serve as the dedicated POC. Provide feedback student concerns and problem areas. Help relay instructor feedback to product and marketing teams
• Coordinate session setup, monitor live sessions to ensure high quality learning experience, and manage any crisis situations
• Be the voice of Codecademy for students by handling regular communications about schedules, resources, and recordings. Answer all queries in a timely manner
• Ensure completion of surveys, relay all relevant student feedback, and track student satisfaction metrics. Analyze operational performance and identify opportunities for improvement via automation, process optimization, etc

Preferred Qualifications

• Experience in market leading ed-tech firms
• Experience with AI tools to automate and optimize workflows

Benefits

• Competitive compensation and industry leading benefits
• Remote work environment and flexible hours
• Merit-based culture and opportunities for professional growth