Operations Manager

Summary

Join Playworks as their Operations Manager and play a key role in supporting regional teams. This full-time, fully remote position, based in MI, NY, NJ, PA, MD, or Washington DC, reports to the Director of Field Operations. You will focus on high-impact tasks in evaluation, partnership development, internal communications, and logistical support. Responsibilities include managing data collection, leading employee engagement evaluations, supporting continuous quality improvement, and providing operational support for regional partnerships. The role also involves serving as a liaison between regional teams and HQ departments, facilitating collaboration, and managing event logistics. You will oversee hub-level administrative operations, including managing contracts and invoicing, and supporting learning and development initiatives.

Requirements

• Managing through systems: Ability to design and improve processes for consistency, scalability and clarity
• Project Management: Skilled at juggling multiple projects and stakeholders access teams and time zones
• Data Fluency: Comfortable using, interpreting and sharing evaluation and engagement data to support decision making
• Collaboration & Communication: Clear communicator who can build bridges between regional and HQ teams
• At least 3 years of relevant work experience, preferably in nonprofit operations, program administration or cross-functional coordination roles, preferably in education/school/youth dev services industry
• College degree or similar combination of experience and education preferred
• Superior organizational skills, with strong follow through on details and conceptual ability to see the big picture (align with strategic objectives)
• Solid supervisory, project management and external partner/client management experience
• Strong presentation and communication skills both verbally and in writing with experience communicating effectively with broad and diverse audience
• Excellent interpersonal skills with consistent customer service orientation and professional approach. Experience interacting with a broad and diverse range of individuals including executives, business leaders, coworkers, students and teachers from a variety of cultures and backgrounds
• Demonstrated database management skills
• Advanced computer skills, especially Google Suite, with ability to learn new technology quickly. Prior experience in Salesforce and Qualtrics is a plus
• Ability to problem solve, set priorities, adapt to changing needs and juggle competing demands effectively
• A self-starter, with a drive for continuous learning and has experience in taking initiative and working effectively with minimal supervision
• Thrive in fast-paced, diverse and changing work environment and in a workplace culture committed to core values of respect, community and play

Responsibilities

• Develop, coordinate, and manage data collection efforts (Fall, Mid-Year, Spring) in collaboration with the Evaluation Team
• Lead employee engagement evaluation strategy and data analysis within supported regions
• Support the implementation of the Continuous Quality Improvement (CQI) process, including facilitating data review and action planning with regional teams
• Track and report on digital engagement data and develop systems to support regional use in partnership with DFO and Digital Team
• Provide operational support for regional partnership growth initiatives (eg Playshops, proposals, logistics)
• Design and support initiatives for new market entry and communities of practice, as it relates to the strategic plan growth priorities
• Support hub and regional strategic priorities in tandem with org-wide goals, such as the strategic plan
• Serve as a liaison between regional teams and org-wide departments (e.g., People, National AmeriCorps Team, Finance, and Solutions) to help facilitate the flow of information and support the implementation of processes and initiatives
• Facilitate collaboration, resource sharing and community throughout supported regions
• Develop, maintain and monitor processes essential to effective operations across supported regions.  Identify improvements, implement new and support adoption of key processes
• Coordinate and manage event logistics, including planning timelines, vendor and volunteer relationships, budgeting, venue arrangements, and day-of execution, where applicable
• Support hub leadership and regional staff with administrative tasks and special projects as assigned
• Manage partner contracts and invoicing, including creation, distribution and fee tracking
• Plan and organize hub-wide staff meetings, communications and team-building events, in collaboration with DFO
• Create and maintain reports using Salesforce, Excel or other applications for tracking and analysis of key indicators and metrics
• Identify and order resources for hub/regional staff such as apparel and supplies where applicable
• Support with learning and development systems, events and activities (e.g. Summer learning, Q1 learning, ongoing learning, etc)
• Other duties as assigned

Benefits

• This is a full-time, salaried, exempt position
• At Playworks, our starting salary takes into consideration internal pay equity, geographic pay differential, and robust external market data. We highly value transparency and equity within compensation and, therefore, are committed to adhering to established compensation pay points. The starting salary for this position is $58,900
• A comprehensive benefits package, including medical, dental, vision, disability, 401(k) plans with employer match of up to 1% of salary, life insurance, employee-funded pre-tax health, and child care spending accounts
• Generous Flex PTO policy, paid sick and holiday leave