Operations Manager

Summary

Join Wayve as a Remote Operations Manager and lead a team of Vehicle Safety Officers (VSOs), ensuring safe and efficient remote operations. You will oversee daily operations, manage schedules, and monitor performance, while also ensuring compliance with company policies and regulations. This role demands strong leadership, communication, and problem-solving skills. The position requires extensive travel (approximately 75% of the time), with a potential two-weeks-away, one-week-home structure, and occasional weekend and holiday work. The ideal candidate possesses proven team coordination experience, strong leadership and communication skills, and excellent problem-solving abilities. Wayve values diversity and inclusion, creating a supportive work environment.

Requirements

• You remain calm and controlled in a pressured environment
• You take on board feedback and learn from your mistakes, employing a growth mindset to the way you develop yourself
• You enjoy working with people, thriving in a team environment
• You know how to manage your wellbeing including fatigue, stress and have personal, proven strategies to do this
• Proven experience as a team coordinator or similar role
• Strong leadership and communication skills in a 1:1 capacity, downwards to your team, and upwards and laterally with your other stakeholders
• Ability to work under pressure and manage multiple priorities
• Excellent problem-solving skills and attention to detail
• Proficiency in Google Workspace or Microsoft Office suite
• The Remote Operations Manager will be expected to travel away from Sunnyvale for approximately 75% of the time.  Ideally there will be 2 weeks away, 1 week at home structure to the role, but that will undoubtedly change depending on the geographical and operational expectations that may arise

Responsibilities

• Lead a team of Vehicle Safety Operators during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively
• Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance
• Line manage a group of Vehicle Safety Operators who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis
• Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols
• Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team
• Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations
• Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation
• Prepare and submit reports on shift activities, including performance metrics, incident reports, and any deviations from the standard operating procedures
• Provide the initial point of contact for an on-road incident and initial ‘Operations Officer’ as per the company Major Incident Management Plan
• Coordinate individual and collective training and development events with the Quality Assurance team
• Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices