Operations Manager, Logistics & Warehousing

Summary

Join Highlight, a fast-growing, woman-owned startup, as their detail-obsessed Operations Manager. You will own end-to-end logistics, managing workflows, optimizing packing strategies, and expanding warehouse operations. Responsibilities include managing 20-30 projects, recommending packing strategies, leading 3PL integration initiatives, and collaborating with cross-functional teams. You will also focus on cost optimization and process improvement. This role requires 3-5+ years of experience in logistics, operations, or supply chain management, proven 3PL and warehouse experience, proficiency in Excel and logistics platforms, and excellent communication skills. Highlight offers competitive benefits including health insurance, unlimited PTO, and a flexible remote work culture.

Requirements

• 3–5+ years in logistics, operations, or supply chain management
• Proven experience managing 3PL relationships and warehouse operations
• Comfort with data—you are proficient in Excel and logistics platforms
• Experience supporting growth-stage companies or launching new ops functions
• Excellent project management and communication skills
• You’re scrappy, proactive, and thrive in fast-paced, scaling environments
• You love processes but know when to break or bend them
• You’re as comfortable talking to warehouse teams as you are working with software tools
• You spot inefficiencies instinctively and get excited about fixing them
• You think big but get deep into the details when needed

Responsibilities

• Own Project Logistics: Manage all logistics workflows from receiving to kitting to final approval for shipments across 20-30 projects
• Optimize Packing: Recommend best-in-class packing strategies and materials based on evolving needs and product types
• Warehouse Expansion Projects: Lead special initiatives to identify and integrate new 3PLs as we scale
• 3PL Relationship Management: Run monthly syncs, resolve operational friction, and identify efficiency and cost savings opportunities
• Integrations & Tools: Collaborate with Product and Engineering teams to improve tooling and integrations with internal systems
• Cost Optimization: Monitor and analyze logistics spending to uncover savings and improve margins without sacrificing quality or timeliness
• Cross-functional Collaboration: Partner with project owners, sales, product, and third-party fulfillment teams to ensure seamless execution and communication
• Process Improvement: Build scalable SOPs and identify opportunities to automate and streamline our logistics workflows

Benefits

• Health insurance (medical, dental, vision) with 100% of employee premiums covered
• Unlimited PTO
• Flexible, remote WFH culture
• Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)