Operations Service Manager

Summary

Join Truework as an Operations Service Manager and play a key role in delivering our product to customers. You will drive operational improvements, enhance processes, identify automation opportunities, and manage support, quality, and enablement teams. This role involves managing key operational metrics, increasing workflow efficiency, overseeing support teams, and executing central projects. You will build alignment across various teams and leverage data-driven decision-making. The ideal candidate possesses 2+ years of managerial experience in Operations, Support, or Project Management and a passion for improving complex operational systems.

Requirements

• 2+ years of managerial experience in Operations, Support, and/or Project Management
• A passion for building, tinkering with, and improving upon complex operational systems
• An ability to operate both strategically and tactically on a daily basis
• The agility to couple data-driven decision making with strong intuition
• Strong analytical, data, and troubleshooting skills
• Excellent written and oral communication skills
• Intellectual curiosity that fosters a willingness to fail in pursuit of success
• A passion for scaling and growing a business at a rapid pace
• Creative problem solver. Able to identify real obstacles and viable solution
• An ability to thrive in a fast paced, collaborative environment
• Strong experience with vetting, onboarding, and maintaining strong vendor relationships

Responsibilities

• Own key operational and support metrics and improve them on a consistent basis
• Increase the efficiency of operational workflows by reducing complexity and/or working with vendors, product, and engineering teams to automate various steps
• Oversee management of operations support teams and improve day-to-day operations, outcomes, and relationships
• Drive the execution and operationalization of central projects and strategies
• Build alignment across Product, Customer experience, Sales, and the Leadership/Executive teams

Preferred Qualifications

Potential experience managing offshored and/or outsourced teams

Benefits

Our cash compensation for this role is targeted at $125,000 - $160,000 for candidates based at our HQ in San Francisco