Operations Specialist

Summary

Join Kokua, a dynamic team dedicated to improving education, as an Operations Specialist. You will play a crucial role in connecting teachers with classrooms, ensuring that all students receive quality instruction. This involves managing daily assignments, building relationships with schools and teachers, and utilizing data to optimize processes. The position requires strong communication, organizational, and problem-solving skills. The role is currently remote, with a preference for candidates in MST, CST, or EST time zones. The salary range is $57-62k per year, with a generous benefits and time off package.

Requirements

• A self starter, organized, pays attention to detail; proactive; pleasant and fun to work with
• Strong team player willing to do whatever it takes to get the job done.  No job is too big or too small
• Motivated, Hungry, wants to make an impact
• Able to work across functions and teams within the organization
• Efficient communicator (written and verbal) who responds quickly
• Exceptional written/verbal communication and people skills
• Strong time-management and prioritization skills 一 including the ability to track details and deadlines of multiple work streams
• Self-motivated with a demonstrated ability to independently accomplish goals
• Bachelor’s or equivalent work experience

Responsibilities

• Fill 100% of Classrooms in Need
• You are directly responsible for placing the right teachers in the right classrooms and ensuring 100% of classrooms and students have a strong teacher for the day
• You will utilize an absence management system to monitor assignments and fill same day and advanced requests
• You will use creativity, innovation, and people management skills to maximize Guest Teacher turnout
• Be an Organizational Master
• No two days will look the same as an Operations Specialist
• Each day your to-do-list is made up of new projects, weekly tasks, and ever-changing priorities based on school needs
• You should be able to effectively prioritize target outcomes for each day and week and pivot quickly to adapt as needed
• Attention to detail is key, as you will be the face of Kokua to our schools and Guest Teachers and responsible for critical data input
• Build Strong Relationships with Schools and Guest Teachers
• You will be the main liaison between schools, Guest Teachers, and Kokua
• Following Kokua’s customer service standards, you will communicate professionally and warmly with teachers and schools, while keeping calm under pressure
• You will build relationships with Guest Teachers to promote tenure and assignment fulfillment, as well as provide classroom support and assistance using your educational background and knowledge
• You will engage with school partners to ensure satisfaction and retention and provide top quality service
• Utilize Data to Drive Innovation
• You feel comfortable using data to think strategically about how daily tasks and planning connect to high fill rates and Guest Teacher utilization
• You are proficient with Excel and Google Sheets, and gifted in analyzing data to investigate and improve processes and performance
• You do not settle for the status quo and when faced with a challenge, you think creatively to find a better way
• Ensure Alignment Across Teams and Functions
• You are directly responsible for organizational success by working closely with our Regional and Talent Teams to ensure we are matching the right talent to the right classrooms
• You are a team player -- professional, solutions-oriented, and follow through on deadlines
• You bring a positive energy to the team and inspire those around you through your work and dedication

Preferred Qualifications

1-2 years experience teaching or otherwise working closely with students is strongly preferred

Benefits

This role has a salary range of $57-62k per year, with a generous benefits and time off package