Billing Operations Specialist

Summary

Join Octave's Revenue Cycle team as a Billing Specialist and become the primary point of contact for clients nationwide, managing billing inquiries. You will work across various platforms to handle eligibility checks, generate invoices, process payments, submit insurance claims, and respond to client inquiries. This role requires excellent communication and problem-solving skills, proficiency in multiple software systems, and adherence to standard operating procedures. Flexibility is key, as you'll need to be available for various time zones. The ideal candidate will have at least two years of experience in healthcare administration and a passion for customer service. This position offers a competitive salary and benefits package, including paid time off and parental leave.

Requirements

Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification,  in-network and out-of-network payers, etc.)

Responsibilities

• Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees
• Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries
• Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns
• Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise
• Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
• Communicates effectively with health plans to obtain necessary information and resolve issues
• Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution
• Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows

Preferred Qualifications

• Google Suite & Apple MacBook experience preferred
• Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions
• Proficient in written communication, live chat, and phone support
• Exceptional attention to detail
• Superior written and verbal communication skills
• High proficiency in multitasking across various systems
• Adept at managing client phone calls related to billing and explanations of benefits
• Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow
• Ability to handle delicate or sensitive situations with discretion and care
• Strong passion for mental health and wellness
• Ability to work the following schedule (hours/days): Monday to Friday: 6am to 3pm PT (9am to 6pm ET), 9am to 6pm PT (12pm to 9pm ET), or 10am to 7pm PT (1pm to 10pm ET)

Benefits

• Company sponsored life insurance, disability and AD&D plans
• 401k retirement
• Medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
• Paid Time Off
• Paid parental leave benefits