Operations Specialist

Summary

Join PriceSpider, a retail technology company revolutionizing online shopping, as an Operations Specialist. You will ensure data quality and provide proactive solutions for PriceSpider products and services. This role involves understanding customer needs, diagnosing and resolving issues efficiently, and collaborating with cross-functional teams to meet service level agreements. You will be key in maintaining data accuracy and availability across all product lines.

Requirements

• Proven team collaboration experience
• Strong problem-solving and critical thinking skills
• Excellent oral, written, and interpersonal communication skills
• Ability to quickly learn and apply technical skills
• Demonstrated technical ability in use at PriceSpider

Responsibilities

• Follow direction from lead on priority tasks
• Resolve escalated support and implementation issues per internal SLA
• Ensure performance goals are met with high accuracy
• Document work clearly in all tools and tickets
• Adhere to established processes
• Perform root cause analysis for assigned issues
• Provide regular updates to leadership on work status
• Accurately record statistics and time logs for reporting
• Ensure resolved issues meet customer expectations
• Stay informed on new PriceSpider products, procedures, and trends
• Request peer reviews to ensure work quality
• Identify and escalate tooling issues to leadership
• Suggest automation for processes and tasks
• Perform setup and maintenance tasks, including writing parse definitions (JSON/regex) and scripts
• Utilize matching tools (AutoMatch, Alexandria Omni Crawler, Seller Product Feed Match) proficiently
• Minimize recurrence of ongoing issues and ticket reopenings
• Retrieve product data from websites when necessary
• Audit customer products daily for comprehensive and accurate matching
• Report system anomalies proactively to leadership
• Assist team members as needed
• Participate actively in standups, team calls, training sessions, and all-hands meetings
• Handle escalations as needed
• Be available for after-hours support when necessary

Preferred Qualifications

• Proven capabilities in a technical role
• Experience in documentation
• Familiarity with Agile or Kanban methodologies
• Understanding of JSON and regex
• SQL skills
• Experience with Jira and Confluence

Benefits

• The salary for this role is $18-$20/hour
• This is a remote position