Product Operations Specialist

Summary

Join StackAdapt as a Product Operations Specialist and play a critical role in connecting cross-functional product initiatives, focusing on Audience, Pixel, Reporting, and Integrations teams. You will consolidate and communicate product updates to stakeholders, ensuring transparency and alignment. Implement project management principles to capture timely updates from product teams and lead efforts in product knowledge management. Help scale internal knowledge systems and drive continuous improvement across the product organization. This role reports to the Manager of Product Operations and is remote-first, open to candidates in Ontario, Canada. StackAdapt is a leading technology company empowering marketers with its AI-powered platform. The ideal candidate will have proven experience in product operations or a related field, strong communication skills, and familiarity with various collaboration tools.

Requirements

• Proven experience in product operations, project management, or a related function within preferably a MarTech space or technology/digital product environment
• Strong communication and stakeholder management skills, with a talent for simplifying complex information
• Familiarity with tools such as Confluence, Jira, Google Workspace, Notion, or similar for documentation and communication
• A process-driven mindset with the ability to identify inefficiencies and implement scalable solutions
• Comfortable working in a fast-paced environment with competing priorities and cross-functional dependencies

Responsibilities

• Aggregate and synthesize updates from the Audience, Pixel, Reporting, and Integrations product teams and share them in cross-functional and executive stakeholder meetings
• Build and scale product knowledge-sharing systems to increase visibility and understanding of product initiatives across departments
• Lead initiatives to capture, document, and maintain product insights, decisions, and best practices in a centralized, accessible format
• Identify gaps in communication and collaboration workflows and implement improvements to enhance product operations efficiency
• Partner with product managers and cross-functional stakeholders to ensure clear and timely dissemination of key updates, risks, and milestones

Preferred Qualifications

Experience working in email marketing or marketing technology (Martech) is a plus

Benefits

• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Highly competitive salary
• 401k/RRSP matching
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc.)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• Mentorship opportunities with industry leaders
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!