Wider Circle is hiring a
Operations Specialist

Summary

The Operations Specialist at Wider Circle will support the mission of fostering community connections to improve health and well-being for older adults and underserved populations. Key responsibilities include member support, technical support, data management, scheduling & logistics, operations analysis, membership registration, quality assurance, and collaboration. Qualifications include proven experience in an operations or administrative role, strong problem-solving skills, excellent communication skills, a team player attitude, commitment to the company's mission, high school diploma, bi-lingual (English/Spanish preferred), Excel and Microsoft Office experience required, Google Suites experience preferred, and more. Benefits include comprehensive health coverage, 401(k) plan, paid time off, employee assistance program, health care FSA, dependent care FSA, health savings account, voluntary disability benefits, basic life and AD&D insurance, adoption assistance program, training and development, tuition reimbursement.

Requirements

• Proven experience in an operations or administrative support role
• Strong problem-solving and critical thinking skills
• Ability to manage data entry and event coordination across multiple platforms
• Excellent communication and interpersonal skills, with a focus on building relationships
• A team player with a proactive and adaptable attitude
• Commitment to Wider Circle’s mission of promoting health and well-being through community connections
• High School Diploma (some college or degree preferred)
• Bi-lingual (English/Spanish Preferred)
• Passion for serving others
• Experience in scheduling or booking appointment
• Excel and Microsoft office experience required
• Google Suites experience preferred
• Ability to drive critical, participant-led dialogs about learning materials
• Excellent verbal and written communication skills
• Respectful, astute, and accommodating

Responsibilities

• Promote and encourage member activity and engagement
• Troubleshoot technical or system issues to assist the field team
• Enter and manage member information across various platforms
• Coordinate scheduling for Wider Circle events
• Conduct operational analysis to support our community engagement specialists
• Assist with member outreach and registration
• Monitor operational emails and resolve issues in real time
• Work closely with other Operations team members

Preferred Qualifications

• Experience in the Healthcare field a plus
• Comfort with constituents remotely

Benefits

• Comprehensive health coverage, including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Tuition Reimbursement