Product Operations Specialist

Summary

Join Experian Health as a Product Operations Specialist, collaborate with various teams to manage payment terminal asset life cycles, and improve operational efficiency. Report to the Product organization and work remotely.

Requirements

• Bachelor's degree
• 5+ years of applicable Operations-focused program management-product operations experience in a Product organization
• 5+ years working in healthcare revenue cycle
• Experience setting up new product related processes and with building project plans for complex projects
• Experience with product operations or a similar role, with expertise in asset management, payment terminals, and team collaboration
• Proficiency in Salesforce and understanding of billing and finance processes

Responsibilities

• Work with the Product Management team and leaders from Implementation, Customer Support, Sales, and Sales Operations to guide product goals and ensure smooth operations
• Design and implement process improvement to enhance efficiency throughout the asset management life cycle, identifying and addressing areas for optimization
• Manage the entire lifecycle of payment terminals, from order acceptance with clients to coordinating with the payment gateway for device shipments
• Ensure there are accurate CRM/Salesforce updates to link Sales to opportunities
• Ensure quick and accurate billing by working with the Finance department to refine billing processes and resolve any discrepancies
• Lead operational activities, collaborating with Product Management leaders to accomplish strategies and manage projects
• Design and manage a successful operating rhythm of meetings and reporting

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays