Operations Supervisor

Summary

Join Belle as their first Operations Supervisor in Texas and drive growth in a brand new market. This remote position blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care. You will recruit, develop, and empower a high-performing team, foster key partnerships, and use grassroots marketing to drive awareness. The role requires managing daily operations, ensuring quality standards, and optimizing key metrics. This is an opportunity to lead and grow with a fast-growing company making a significant impact on the healthcare industry.

Requirements

• Previous experience managing a remote workforce, preferably in healthcare or service-related industries
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Knowledge of scheduling strategies and attendance policies
• Familiarity with healthcare service delivery
• Demonstrated experience in business development, grassroots marketing, or market expansion initiatives
• Willingness to travel as needed to support growth and outreach efforts
• English proficiency required

Responsibilities

• Execute grassroots marketing initiatives (e.g., door-to-door selling) to build brand awareness and establish Belle's presence
• Develop and maintain partnerships with healthcare providers, community organizations, and local groups
• Travel throughout Texas to support business development efforts
• Lead recruitment, interviewing, and hiring of qualified Belle Technicians
• Collaborate with Learning & Delivery to execute thorough onboarding programs
• Provide ongoing coaching and performance management to ensure service excellence
• Foster a positive team culture through regular events and engagement initiatives
• Manage daily operations using company software and project management tools
• Ensure timely completion of administrative tasks and reporting requirements
• Monitor and optimize key metrics, including on-time and appointment completion rates
• Implement effective scheduling strategies to maximize appointment fulfillment
• Ensure accurate clinical data collection and documentation
• Conduct regular shadowing sessions to maintain quality standards
• Monitor attendance and develop solutions to minimize service disruptions
• Drive continuous improvement through performance data analysis

Preferred Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field
• Fluency in Spanish

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives