CRM Product Manager

Summary

Join GoodLeap as a CRM Product Manager and deliver innovative Salesforce CRM solutions for sustainable lending. Collaborate with marketing and contact center teams to create exceptional user experiences. Shape the product roadmap and vision for our Salesforce platform. Leverage data to evaluate product performance and adapt strategies. Manage all aspects of product development, from discovery to post-launch tracking. Motivate the engineering team and foster a collaborative environment. Communicate effectively with various stakeholders and support CRM end-users.

Requirements

• 4-6 years of experience with Salesforce or other CRM platforms, including 3+ years in a Product Manager capacity
• Experience with B2C consumer direct marketing and cross-sell
• Ability to flex between strategy and execution seamlessly, and energized by a dynamic and fast-moving work environment
• Strong program management skills, experience with client journeys, and demonstrated ability to synthesize data
• Technical background with a keen understanding of broader business needs and strategy
• Proficient in defining well thought-out user stories, with thorough acceptance criteria and use cases
• Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story
• Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
• Effective in partnering cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types

Responsibilities

• Work closely with senior leaders to set ambitious and clear product vision for growing and scaling our business and product offerings
• Leverage data and business insights to evaluate performance of your product against business objectives, and pivot / adjust as appropriate, balancing risks, costs, and benefits effectively
• Be in tune with the competitive and industry landscape to identify customer needs and trends
• Be responsible for all aspects of technology product development including discovery, requirements gathering, development, implementation of features, and post-launch tracking
• Ensure rigor in execution and attention to detail by effectively managing the product feature backlog
• Work closely with key stakeholders to ensure alignment and manage expectations
• Work closely with partners across the board, including business stakeholders, engineering, other product teams, and marketing
• Motivate the engineering squad to leverage individual strengths to overcome challenges
• Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement
• Foster an environment of trust, effectively communicating within the squads and with an ecosystem of stakeholders
• Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc
• Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product
• Support CRM end users in delivering value by integrating the end-to-end client experience

Preferred Qualifications

• Experience with contact centers or financial services
• Experience implementing and enhancing Salesforce Service Cloud or Financial Services Cloud

Benefits

• $124,000 - $150,000 a year
• Bonus