Operations Supervisor I

Summary

Join Papa, a company revolutionizing care through human connection, as a Visit Success Supervisor in Marketplace Operations. Oversee operating procedures, develop new strategies, and lead team engagement and performance to support sustainable growth. This role requires building a collaborative team, implementing productivity measures, and improving operational efficiency. You will analyze processes, identify improvement opportunities, and implement solutions to enhance the experience for Papa Pals and Members. The position demands strong communication, problem-solving, and cross-functional collaboration skills. This role is based in Miami, FL or remotely within the US.

Requirements

• 3+ years of relevant management experience
• Player/coach willing to roll up one’s sleeves and execute in a high-growth environment while leading, mentoring, and growing a team
• Ability to scale operations from early-stage to higher demands due to significant growth
• Strong communication skills, able to develop and present executive-level presentations to internal and external audiences, gaining stakeholder buy-in
• Proven ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment; comfortable with ambiguity
• Ability and willingness to adapt to changing work environments which shift direction and tasks throughout the day
• Tech-savvy with experience working in multiple computer systems simultaneously

Responsibilities

• Team engagement & performance is priority! Build a productive, engaged, and collaborative team, including creating and implementing productivity measures, engagement plans and growth/development implementations within the team and routinely follow up with them
• Always start with the why. Effectively rollout process improvements within the team by ensuring the team understands the business impact and has the ability to give input
• Have a Bias for Action. Partner with other stakeholders to analyze current processes end to end, identify improvement opportunities, communicate automation needs, develop strategies, and implement improvements to business processes and/or infrastructure to enhance and streamline the Supply Operations function to deliver an exceptional experience to both Papa Pals and Members
• Efficiency is key. Creating a testing environment to strategically upgrade, and create workflows for training and operational efficiency
• Problem Solving mentality. Use Qualitative and Quantitative Data to make decisions
• Cross Functional work. Partners cross-functionally to reduce unintentional friction in operations through the organization and automate responsibilities and friction points of the operations team. Consider how their work impacts other teams and keep key stakeholders informed about updates in processes

Preferred Qualifications

Fluent in English; Bilingual is a plus

Benefits

• Market competitive salary
• Health Care, Vision, Dental
• PTO
• 401K