Remote Operations Support Specialist

Summary

Join Pactum, a start-up that aspires to dominate the way global businesses make agreements, as an enthusiastic and motivated Part-time Operations Support Specialist. The position is responsible for communicating with and supporting the end users of our automated negotiation product, proposing solutions to improve our processes, and collaborating cross-functionally with dedicated team members across various functions.

Requirements

• Strongly fluent in Japanese or Korean; fluent in English
• 2-3+ years of customer-facing experience
• Experience in a fast-paced, customer-centric environment
• Ease and comfort in speaking on the phone
• Experience in outbound sales, call center, or cold calling preferred but not required
• Startup experience preferred but not required
• Experience using a CRM preferred, or ability to pick up new technology quickly
• Comfortable communicating new ideas for process improvements, curious nature, seeking information and answers
• Experience working in translation preferred but not required

Responsibilities

• Work closely with the Implementation team and the Lead Negotiation Success Manager to deliver the best possible negotiation project in the world
• Collaborate with the Program Manager Project Team during the live phase, jointly responsible for delivering client and Pactum value through automated negotiations
• Support the users of our product with a customer-centric mindset by helping them to address issues and challenges
• Drive the success of negotiations through calling, emailing, chats
• Edit configuration of all existing automation elements in Pactum to ensure optimal automated processes by collaborating with the Lead Negotiation Success team
• Help the users of our product to achieve agreements in our software and use our software
• Make decisions on how to most efficiently deliver high-quality support during full-roll-out
• Participate in analyzing the project results and suggest future improvements
• Ensure we achieve our KPIs, OKRs, and Strategic Initiatives on Company and Team levels

Benefits

• Competitive salary
• Unlimited PTO
• Flexible working hours