KYC Operations Team Lead

Summary

Join Bitso's KYC Operations Team as a Team Leader to evaluate and measure cross-functional KYC processes, ensuring continuous improvement and a world-class user experience for millions of customers. You will act as a liaison between Customer Support and Compliance, lead KYC Specialists, set and meet SLAs, and identify onboarding improvement opportunities. The ideal candidate possesses proven experience leading high-performing customer-facing teams, demonstrated KYC knowledge, and strong communication skills. Bitso offers a remote-first work environment, unlimited paid time off, employee stock options, and various other benefits. If you're passionate about crypto and Bitso's mission, and possess exceptional skills, we encourage you to apply.

Requirements

• Proven English and Spanish proficiency
• At least 2 years of proven experience leading high-performing customer-facing teams in a fast-paced environment
• Participated in the implementation of a regulatory process of KYC
• A successful track record of solving problems through innovative solutions
• Proven ability to communicate strategies and processes to leadership, stakeholders, and team members
• Demonstrated KYC knowledge to follow through on compliance and regulatory requirements
• A track history of successful implementations through a growth mindset

Responsibilities

• Act as a liaison between the Customer Support team and the Compliance team
• Ensure world-class onboarding processes and experiences for individuals and corporations
• Lead KYC Specialists to achieve team goals
• Set and meet SLAs for the Customer Onboarding team in Mexico, Argentina, Brazil and Colombia
• Find onboarding improvement opportunities in collaboration with other teams
• Analyze and identify trends in user requests and queries
• Ensure that all compliance and regulatory requirements are met during the onboarding process

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more