Order Fulfillment Administrator

Summary

Join Swoon, an online furniture brand, as an Order Fulfilment Administrator. You will oversee order processing, logistics, and inventory management across multiple platforms, ensuring timely order fulfillment. This role requires strong organizational skills, attention to detail, and problem-solving abilities within a fast-paced environment. You will collaborate with internal and external stakeholders to resolve order delays and maintain accurate inventory updates. Swoon offers a competitive salary and benefits package, including share options, wellbeing allowance, pension, private medical cover, and additional days off.

Requirements

• Previous administrative experience/ Supply chain role
• IT literate - Microsoft Office Suite / G-suite
• Experience in using order management systems (ERP, WMS)
• Strong analytical and problem-solving skills with a keen attention to detail
• Experience using Excel
• Strong communication skills to liaise with internal teams and external partners
• Ability to work under pressure and meet deadlines in a fast-paced environment

Responsibilities

• Reviewing and processing ready-to-ship orders to ensure timely dispatch
• Handling order cancellations and order status updates as needed
• Uploading delivery jobs to 3PL systems for seamless logistics tracking
• Booking deliveries on respective partner platforms
• Investigating and resolving any order delays or shipment issues
• Inventory updates in ERP and partner platforms
• Delivery date updates in ERP based on supplier EXF changes
• Processing stock receipts
• Updating internal trackers
• Maintaining accurate order updates in partner platforms
• Invoice creation and invoice approvals
• Generating reports and insights on order processing, delivery performance, and service levels

Benefits

• Competitive salary
• Share options programme
• Wellbeing allowance
• Pension scheme
• Private medical cover
• Your birthday as an additional day off
• A day off for volunteer/community work
• Free furniture on each anniversary of employment
• Increasing holiday allowance with tenure
• Friends&Family discount