Order Operations Analyst II

Summary

Join HashiCorp as an Order Operations Analyst and play a crucial role in ensuring efficient and timely processing of complex customer orders. You will review contracts, obtain necessary documentation, track deals, accurately enter data into Salesforce, and process orders to exceed expectations. This position requires strong communication, collaboration, and organizational skills, along with experience in order management within a complex environment. The role involves working with various teams, proactively communicating issues, and contributing to cross-functional projects. This is a remote position, and compensation will be determined based on skills and experience.

Requirements

• Bachelor’s degree (or equivalent experience)
• Skills and experience typically commensurate with at least two years of Order Management experience in a complex environment while contributing to a growing capacity
• Demonstrated ability to work with a diverse team and influence/drive change across functions
• Well-organized; able to effectively handle multiple tasks and prioritize
• Strong verbal and written communication skills
• Self-motivated with a knack for being meticulous / detail-oriented
• Possess an outgoing, positive team player attitude with a strong work ethic

Responsibilities

• Review contracts and order paperwork for completeness and accuracy
• Work with the Deals Desk, Revenue, Sales Representatives, or others to obtain the necessary documentation required for each order
• Track deals through document revisions and delivery of service
• Accurately enter deal information into Salesforce.com for order processing, invoicing, and commissions/forecasting purposes
• Process orders to meet and exceed expectations in alignment with high-quality output
• Create private offers on various Marketplace Platforms (AWS,Azure, etc.)
• Proactively communicate issues back to management and follow order management processes
• Participate in related cross-functional projects that will help scale the business
• Contribute to additional Order Management activities as assigned

Preferred Qualifications

Salesforce.com experience

Benefits

• #LI-Remote
• Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training
• The base pay range for this role in the SF Bay Area / NYC area is: $93,900 — $110,500 USD
• The base pay range for this role in California (excluding SF Bay Area), New York (excluding NYC), Seattle Metro, Denver / Boulder Metro, Washington D.C., or Maryland is: $85,900 — $101,000 USD
• The base pay range for this role in Colorado (excluding Denver / Boulder Metro), Illinois, Minnesota, or Washington (excluding Seattle Metro) is: $78,200 — $92,000 USD