Senior IT Operations Analyst

Summary

Join Sezzle's dynamic IT Operations team as a Senior IT Operations Analyst! This role offers abundant career advancement opportunities within a fast-paced environment. You will be responsible for Jamf and Google Workspace administration, providing top-tier IT support, and collaborating with an international team. The position requires a minimum of 10 years of experience and specific certifications. Exceptional candidates may receive salaries exceeding the posted range of $2,200 - $3,500 USD gross per month. The role is remote.

Requirements

• Minimum 10 years of experience
• Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts including Jira ticketing classification, pointing, and meeting workflows
• Systems and skills knowledge should include a high level of aptitude in the following: Google Workspace administration, Jamf management and configuration, Jira ticketing including automation and workflows, 3rd Party MDM solutions, MacOS and hardware troubleshooting, Microsoft Office administration, and 3rd party antivirus administration
• Certifications of: JAMF - Jamf Certified Admin (Jamf 300) minimum
• GOOGLE WORKSPACE - Google Workspace Administrator Certification minimum
• ATLASSIAN - Atlassian Certified Professional minimum

Responsibilities

• Cultivate working relationships with the international team sourcing resources to assist in the procurement of IT equipment including but not limited to Apple Macbooks, Windows OS laptops, and various computer peripherals
• Respond to incoming ITSD tickets in Jira in a timely manner, working the issue from inception to completion
• Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to become a more proactive IT Operations team
• Act as a senior member of our IT Operations team, actively looking for opportunities to contribute to the team for the betterment of the organization, but also acting as professional mentor to less experienced members of the team
• Maintain a high-level of technical change awareness in terms of both our large application stack but also be well versed in IT Security. You should possess the ability and confidence to accurately convey this information to both the larger engineering team but in some cases, the organization as a whole
• Obtain and provision hardware and software requests as assigned
• Conduct IT Operations on-boarding training for organization new hires as well as processing IT-focused employee termination responsibilities
• Contribute to existing and future IT audit work pertaining to access control history, ITSD ticketing, as well as quarterly software vendor audits

Preferred Qualifications

• Possess the ability to be a self-starter: See a problem-Assess the situation and any variablesWork quickly and accurately to resolve the problemIdentify areas where processes can be improved to reduce the reoccurrence of existing problemTake the initiative and work autonomously to implement the improvement
• Ability to react to a rapidly changing organization with a true start-up mentality
• Has a team-oriented mindset of sharing the load of work but also be willing to step-up when resources are minimized. Our ideal candidate is an excellent communicator, showing patience and willingness to mentor
• Possess a high level or organization with the ability document workflows accurately and in a manner that can be replicated. Change management is critical to the success of our IT Operations team for both auditing purposes and process improvement, our ideal candidate would have experience and comfort in bringing these skills to Sezzle
• Experience in working with SOC 2 Type II audits, SOX compliance audits, PCI-DSS compliance and CIS controls; specifically in implementation, administration, and continued adherence to these controls
• Jumpcloud Core certificate
• JAMF - Jamf Certified Expert (Jamf 400)
• Google Workspace Professional Collaboration Engineer
• Atlassian Certified Expert

Benefits

#LI-Remote