Remote Customer Support Consultant

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SupportYourApp

📍Remote - Morocco

Job highlights

Summary

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

  • Excellent German and English
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

  • Providing exceptional customer and technical support via calls, emails, and chats
  • Gathering required technical information to ensure resolution of complex cases
  • Working with cross-functional teams
  • Meet team KPIs
  • Ensure customers' satisfaction
  • Securely work with customers’ sensitive information

Benefits

  • Flexible schedule: Friday to Sunday , along with two flexible days during the week, 9 AM–5 PM, CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

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