Remote Customer Support Consultant
SupportYourApp
📍Remote - Morocco
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Job highlights
Summary
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Requirements
- Excellent German and English
- Ability to work collaboratively in a team
- Independent and proactive approach to work
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Providing exceptional customer and technical support via calls, emails, and chats
- Gathering required technical information to ensure resolution of complex cases
- Working with cross-functional teams
- Meet team KPIs
- Ensure customers' satisfaction
- Securely work with customers’ sensitive information
Benefits
- Flexible schedule: Friday to Sunday , along with two flexible days during the week, 9 AM–5 PM, CET
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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