Remote Customer Support Consultant

Summary

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proficiency in Excel
• Experience in support or other technical customer-facing roles
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation, and customer services
• Always be up-to-date with the cutting-edge technology
• Meet cost, productivity, accuracy, and timeliness targets
• Direct, optimize, and coordinate full order cycle
• Build positive and long-lasting relationships with customers
• Provide exceptional customer support via calls, chats, and emails
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Proven knowledge in writing code (Python preferably)
• Proficient in standard logistics software

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development