Customer Support Consultant

Summary

Join our Customer Support Consultant team and thrive in a multicultural, multilingual, remote work environment. Boost your IT career by merging your logistics passion with exceptional problem-solving skills. Master new skills and achieve challenging goals with our People First management approach. Strategically plan and manage logistics, warehouse, transportation, and customer services, while meeting cost and timeliness targets. Provide exceptional customer support and build positive customer relationships. Communicate effectively with developers and other departments. This role offers a flexible schedule, paid training, and opportunities for growth and development.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proficiency in Excel
• Experience in support or other technical customer-facing roles
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation, and customer services
• Always be up-to-date with the cutting-edge technology
• Meet cost, productivity, accuracy, and timeliness targets
• Direct, optimize, and coordinate full order cycle
• Build positive and long-lasting relationships with customers
• Provide exceptional customer support via calls, chats, and emails
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Proven knowledge in writing code (Python preferably)
• Proficient in standard logistics software

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development