Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via calls, chats, and emails, building positive customer relationships. Stay current with cutting-edge technology and securely handle sensitive customer information. Apply best customer happiness practices and maintain product knowledge. Communicate with developers and other IT company departments. This role requires fluency in Swedish, Danish (B2), and English (B2), basic technical understanding, analytical and research skills, self-management, and a positive attitude. A personal laptop (8GB RAM minimum) and stable internet (50/40 Mbps minimum) are also needed.

Requirements

• Fluent Swedish, Danish B2, and English B2 level is a must
• Basic technical understanding
• Analytical and research skills
• Self-management skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in customer service
• Experience with CRM systems

Benefits

• Fixed schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development