Outbound Sales Specialist

Summary

Join Booksy as an Outbound Sales Specialist and contribute to our mission of empowering beauty professionals. You will focus on converting warm leads, expanding our customer base, and mentoring a team. This role involves lead generation and conversion through various channels, reactivation campaigns for lapsed customers, and analyzing closed-lost opportunities. Collaboration with sales and marketing teams is crucial, requiring regular reporting and CRM maintenance. You will need to meet and exceed sales targets while staying updated on industry trends. The position is fully remote within the UK.

Requirements

• Industry knowledge or interest (e.g., beauty, salons, nail tech, hair-dressing, etc.)
• Proven, hands-on experience in outbound sales position with a proven track record of success
• Google Suite proficiency
• Medium/high level of Salesforce skills

Responsibilities

• Actively follow up on warm leads to qualify and convert them into sales opportunities
• Make outbound cold calls to potential leads to generate new business
• Actively build an online presence (Instagram, TikTok, etc.) to build your Booksy brand and generate leads through these channels
• Utilize email outreach, social selling, and other communication channels to engage prospects
• Work closely with the marketing team to share best practices, identify trends and share ideas
• Identify lapsed customers or clients and develop strategies to bring them back on board through tailored outreach
• Analyze past closed-lost opportunities and develop strategies to re-engage them, turning them into warm leads
• Collaborate with the sales team to review previous interactions, identify missed opportunities, and create a path forward for re-engagement
• Work closely with sales and marketing teams to ensure alignment of strategies and messaging
• Provide regular updates on campaign results, lead quality, and conversion metrics
• Maintain accurate records in CRM, tracking every interaction and lead progression
• Excellent management of your pipeline and ensure each lead is worked effectively by following the prescribed contact strategy
• Collaborate with your sales manager to develop and implement effective sales strategies
• Meet and exceed monthly sales targets and KPIs by utilizing your own skills and experience, following the Booksy Sales Methodology, and maintaining a high level of productivity
• Attend assigned meetings and training
• Participate in ad hoc projects
• Stay up-to-date with industry trends and market developments

Preferred Qualifications

• You will be someone who takes full ownership and responsibility of their performance
• You will have a competitive nature and want to be the best
• You won’t be afraid of hard work and you will have the grit and determination to make things happen
• You will love speaking with people and helping them solve problems
• You will have the patience of a saint at times!
• You will have quite a few balls to juggle so organization and time management will be essential to helping you keep them all in the air
• You will need to be adaptable and not afraid of change or trying new things
• You will see every challenge as an opportunity, and every problem as something you can help solve
• You will be a great communicator with good persuasive skills
• You will be a team player

Benefits

• This is a fully remote position within the UK, we take pride in being a globally distributed team
• A holiday allowance of 25 days + public holidays + your birthday day off
• Vitality Private Medical Cover, (including dental and optical) with self-funded top up options for dependents
• Access to Worksmile and Officevibe wellbeing app
• Enhanced pension - Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5 %
• Life assurance (4 x salary)
• Lifestyle discounts available through Vitality Program