Loan Specialist Sales

Summary

Join The Savings Group as a Loan Specialist and play a crucial role in providing direct-to-consumer auto finance and refinance solutions. You will deliver superior customer service, respond to inquiries, and offer additional finance and coverage options. Responsibilities include structuring loans, pitching coverages, managing loans through funding, preparing loans for contracting, calling borrowers to review documents, and ensuring all documents are signed and tracked. You will handle various loan statuses, ensuring all steps are followed and errors are fixed promptly. The role requires strong communication, organizational, and analytical skills, along with proficiency in Microsoft Office and Teams. A high school diploma is required, while an associate's or bachelor's degree is preferred.

Requirements

• High school diploma, or equivalent required
• Ability to speak read and write fluent English
• Strong verbal and written communication skills, with an emphasis on communication of channel operations
• Ability to effectively communicate with all levels of the company
• Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues
• Excellent presentation skills
• Basic computation skills
• Managing your time, energy and workspace well and can accomplish all your assigned tasks successfully before end of day
• Detail-oriented with the ability to organize, prioritize, and work independently
• Strong reasoning and critical thinking skills
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving concrete variables in standardized situations
• Proficient with Microsoft Office and Teams, with intermediate Excel ability
• Ability to navigate multiple systems and platforms

Responsibilities

• Provide direct-to-consumer auto finance and refinance solutions
• Deliver superior customer service
• Respond to inquiries that are already approved for the refinance, and offer additional finance and coverage options to enhance the customer experience
• Structuring your loans and pitching optional coverages to the borrowers
• Manage the loan through the different steps to ensure funding
• Prepare loans for the contracting process
• Call borrowers to review electronic documents and title documents, and ensuring all documents are signed and tracked
• Handle various statuses of the loan, ensuring all steps are followed and errors are fixed promptly
• Interact with customers to understand their needs and provide tailored auto finance and refinance options
• Provide exceptional customer service, addressing inquiries and resolving any issues promptly and professionally
• Facilitate the loan application process from start to finish, ensuring all required documentation is accurately completed and submitted, while working with supporting departments
• Daily achieving 60+ outbound phone calls, 3 to 5 hours of talk time with texting and emails
• Maintain a deep understanding of our products to effectively offer and explain additional options to customers
• Develop sales skills to effectively present benefits of loan options and sell additional products
• Manage expectations and overcome objections with a consultative sales approach
• Work within our lending partners' guidelines
• Walk customers through document signing, collecting necessary stipulations, consistent follow up until loan has funded
• Quality assurance of all work through provided tools - lender information, state information, documentation, notation, checklists, etc
• Work closely with other team members and departments to ensure a seamless customer experience
• Adhere to all regulatory and company policies to ensure compliance in all loan processing activities
• Effectively manage and maintain an organized pipeline
• Additional duties as required

Preferred Qualifications

• Associates or bachelor’s degree highly preferred
• Experience with CRMs preferred
• Experience in sales is an advantageous asset